I am going to talk about the essential requirement of Incident Report.
Today I saw an incident report as a worse case in accordance with my argument as above. The incident response in the bad report is reporting to the team manager. And the countermeasure is that the reporter would do something after getting an approval from the manager.
First, the report should be included the followings at least in my opinion.
- Date and Time with UTC
- What’s the incident?
- Initial Response
- Analysis
- Countermeasure
Second, there is purpose of these items above. When we’re responding an incident, we tend to forget what is the incident because we can easily be flaggy under pressure. Once we’re under the incident, we have to be trying to focus to prevent to extent the incident and preserve the evidence as many as we can. In the meantime we’re on the initial response or after that, we should analyze the incident according the evident in order to identify the extend of the incident. Additionally it would be better to analyze it with over 2 analysts at least to avoid to be biased the result. With the accurate analysis result, we can also build countermeasure(s) in order to prevent re-occurrence.
In addition, there are a couple of method on each step. For example, MECE(Mutually Exclusive and Collectively Exhaustive), PDCA(Plan, Do, Check, Action), 5 Whys and so on. If we introduce the method when responding the incident, we can get a little bit closer the aforementioned purpose.





